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Personal Account

All you need to know to troubleshoot and get started with your Personal Account.

Wallet

How can I add/update my IBAN?
Adding funds to my wallet

Receiving Payments

Does the payment link (ZiiLink) expire?
How can I receive a payment with the QR code?
How do I generate a QR code to receive a payment?
What is a payment QR code?
Do my peers need to download Ziina to pay me?
Which payments methods are accepted?
What is a ZiiLink?
How fast is the money transfer?
Which currencies does Ziina support for international payments?
Can I accept payments internationally?
How do I create a payment link to receive a payment?
How can I receive payments?
How to create a payment link?

Getting Started with your Personal Account

What are the requirements for a Personal account?
What is Ziina Personal account?
How can I create a Ziina Personal Account?

Sending a Payment

Does the recipient need a bank account?
How can I send a payment?

Limits and Fees

How do I upgrade to a business account?
What is the maximum amount I can receive in a calendar month?
What is the minimum amount I can receive per transaction?
What is the maximum amount I can receive per transaction?
Are there different charges for international payments?
What are the fees to use Ziina's personal account?
What are the transaction limits for my personal account?

Cash Outs

What is a cash out?
Which banks can I cash out to?
Can I update my bank account details?
What is the maximum amount I can transfer to my bank account?
What is the minimum amount I can transfer to my bank account?
How much does it cost to transfer funds to my bank account?
How can I withdraw funds from my Ziina wallet to bank account?
How long does it take to transfer funds from my Ziina wallet to bank account?

FAQ

Does Ziina offer loans?
How can I add cards to my Ziina wallet?
How do I download the Ziina app?
How do I access my Ziina wallet transactions statement?
Is Ziina safe to use?
Can I top up my Ziina wallet?

Profile Settings

How do I check my transaction history?
How do I close my Ziina account on iOS?
How can I change my ZiiName?
How can I change my mobile number?